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VCNB > GRIEVANCE REDRESSAL MECHANISM

GRIEVANCE REDRESSAL MECHANISM

 

A) LEVEL I – Branch Head (The first point for immediate redressal of Grievance)

S.NO
BRANCH NAME
CONTACT NO.
EMAIL ID.
1DARYAGANJ011-41181372dgb@vcnb.co.in
2HAUZ QAZI011-41181373hqb@vcnb.co.in
3KAMLA NAGAR011-41181374knb@vcnb.co.in
4.South Delhi011-41181375sdb@vcnb.co.in
5.SHAHDARA011-41181376tyb@vcnb.co.in
6.TELIWARA011-41181377twb@vcnb.co.in
7.PATPARGANJ011-41181378ppg@vcnb.co.in
8.ROHINI 011-41181389roh@vcnb.co.in
9.VIKASPURI011-41181380vkp@vcnb.co.in
10.PITAMPURA011-41181381ptp@vcnb.co.in
11.DWARKA011-41181382   dwk@vcnb.co.in

B) LEVEL II
Grievance Redressal Officer (Senior Officer -Service Branch)
i) For digital services/payment complaints
a) Contact No.-011-40105201,47340718
b) Email id- ser@vcnb.co.in, support@vcnb.co.in
(ii) For other complaints (HR-Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- hr@vcnb.co.in, ho@vcnb.co.in
(If not satisfied at Level I)
C) LEVEL III – Principal Nodal Officer
i) For digital services/payment complaints (Branch Head- Service Branch)
a) Contact: No- 011-40105201, 47340718, 23247511
b) Email id- bhser@vcnb.co.in, ho@vcnb.co.in
ii) For other complaints (Assistant Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- akjain@vcnb.co.in, ho@vcnb.co.in